Yes, absolutely. Every product we stock at First Call Technology, Carnivore Langata Road Nairobi is 100% authentic — including HP laptops, Lenovo ThinkPad, Dell laptops, Dahua CCTV cameras, networking equipment, and computer accessories. All items are sourced directly from authorised distributors in Kenya. Laptops, desktops, and monitors come with a 12-month manufacturer's warranty; accessories carry a 6-month warranty. A purchase receipt and warranty card accompany every order.

Yes. We offer same-day delivery within Nairobi for orders placed before 2:00 PM Monday–Saturday. For countrywide delivery in Kenya — including Mombasa, Kisumu, Nakuru, Eldoret, Thika, and beyond — expect 1–3 business days. Whether you're buying a laptop in Nairobi, a CCTV system, or networking equipment, we get it to you fast. Track your order in real time on our Track Order page.

Absolutely. First Call Technology accepts M-Pesa (Paybill and Till number) — the most convenient way to buy a laptop in Kenya or pay for any tech purchase. We also accept cash on delivery within Nairobi, bank transfers, and card payments at our store at Carnivore, Langata Road, Nairobi. Corporate clients and institutions can use LPO (Local Purchase Orders) for bulk purchases of laptops, printers, CCTV, or networking equipment. Email info@firstcalltechnology.co.ke for LPO enquiries.

Yes. If you receive a defective or incorrect item, contact us within 7 days of delivery and we will arrange a free replacement or full refund. Products must be returned in their original packaging with all accessories included. Items showing physical damage caused by the buyer are not eligible. Bring your receipt or order confirmation when visiting us in-store at Carnivore, Langata Road.

Absolutely. Our in-store technicians handle laptop and desktop repairs, software installations, virus removal, networking setups, CCTV installations, and biometric system configurations. Walk in any weekday between 8:00 AM and 7:00 PM (Saturday same hours). You can also book a service slot by calling us on +254 742 407938 or visiting our Repairs page.