# First Call Technology — Full Profile

> Nairobi's trusted IT solutions and security systems partner. End-to-end technology services that protect, connect, and grow businesses across Kenya and East Africa.

## About

First Call Technology is a premier IT solutions and security systems company based in Nairobi, Kenya. Founded by Ravindrakumar Vaghjiyani, the company has grown into one of East Africa's most comprehensive technology service providers with over 500 completed projects and 15+ years of experience.

We are an authorized Dahua and Hikvision distributor, Starlink installation partner, and authorized dealer for HP, Lenovo, and Apple products. Our certified technicians handle everything from physical security infrastructure to software and web solutions.

## Mission

To deliver reliable, cutting-edge technology solutions that empower businesses and individuals across Kenya to operate more securely, efficiently, and profitably.

## Vision

To become East Africa's most trusted one-stop technology partner — from physical security to digital presence.

## Services

### Security & Surveillance
- **CCTV Camera Installation**: Full HD and 4K IP surveillance for homes, offices, and enterprises. Dahua and Hikvision authorized installer. Includes NVR/DVR setup, mobile remote access, night-vision, motion-detection, structured cabling, and maintenance contracts. See https://techatfirstcall.com/category.php?slug=CCTV
- **Access Control Systems**: Fingerprint, card, PIN, and face-recognition terminals. Multi-door management software. Staff attendance and payroll integration. Integration with existing CCTV systems.
- **Electric Fencing**: Energiser-powered perimeter security for residential estates, industrial parks, farms, and commercial compounds. Alarm notification on intrusion attempt. Integration with gate and CCTV systems.
- **Fire Alarm Systems**: Addressable and conventional fire alarm panels, smoke detectors, heat sensors, and manual call points. NCA-compliant commissioning and testing. Integration with sprinkler and BMS systems.

### Connectivity & Infrastructure
- **Starlink Installation**: High-speed satellite internet for any location in Kenya. Dish mounting, router configuration, cable routing, and alignment testing for homes, farms, schools, and businesses.
- **Computer Networking**: LAN/WAN/Wi-Fi design and installation. Branch networking and VPN setup. Structured Cat6/Cat6A cabling. Mikrotik routers and Ubiquiti Wi-Fi deployments. See https://techatfirstcall.com/category.php?slug=networking
- **Server Installation & Configuration**: Server hardware supply and racking. Windows Server/Linux installation. Active Directory, DNS, DHCP. NAS, backup, and virtualization (VMware/Hyper-V).

### Automation
- **Automatic Gates**: Sliding, swing, and boom gate automation. Remote control, RFID card access, and UPS backup. Integration with access control and CCTV systems.

### Communications
- **Intercom, Video Door Phone & PABX**: IP and analogue video door phones. Apartment block intercom wiring. PABX programming and extension cabling. VoIP/IP-PBX cloud phone systems.

### Retail & Business
- **POS Systems**: All-in-one touch POS terminals. Barcode scanner and receipt printer setup. M-Pesa and card payment integration. Inventory management and reporting.

### Repairs
- **Chip-Level & MacBook Repair**: Motherboard-level diagnostics and micro-soldering. MacBook screen, battery, and keyboard replacement. Liquid damage recovery. Data recovery from failed drives.

### Industrial
- **Weightbridge Systems**: Load cell supply and platform installation. Digital indicator and printer setup. Weighbridge management software. KEBS-compliant calibration.

### Web & Digital
- **Web Design & Development**: Business websites, landing pages, e-commerce stores with M-Pesa integration, SEO optimization, web applications and portals, website maintenance and hosting.

## Products Available Online

Browse and purchase from our online store at https://techatfirstcall.com/. Payment via M-Pesa STK push integration with delivery across Kenya.

### Categories
- Accessories: https://techatfirstcall.com/category.php?slug=accessories
- Biometrics & Access Control: https://techatfirstcall.com/category.php?slug=biometrics-brands-kenya-best-access-control-systems
- CCTV & Security: https://techatfirstcall.com/category.php?slug=CCTV
- Desktops: https://techatfirstcall.com/category.php?slug=Durable%2Bhigh%2Bspeed%2Bdesktop
- Laptops & Computers: https://techatfirstcall.com/category.php?slug=laptops
- Monitors: https://techatfirstcall.com/category.php?slug=monitors
- Networking: https://techatfirstcall.com/category.php?slug=networking
- Printers & Scanners: https://techatfirstcall.com/category.php?slug=printers
- Routers: https://techatfirstcall.com/category.php?slug=routers
- Storage & Drives: https://techatfirstcall.com/category.php?slug=storage

### Featured / popular products

- HP 15 Intel Core Ultra 5 16GB RAM 512GB SSD 15.6-Inch FHD: https://techatfirstcall.com/product-details.php?slug=hp-15-intel-core-ultra-5-16gb-512gb-ssd-laptop-kenya
- HP 15 Intel Core Ultra 7 16GB RAM 512GB SSD 15.6 FHD: https://techatfirstcall.com/product-details.php?slug=hp-15-intel-core-ultra-7-16gb-512gb-ssd-15-6-fhd-laptop-kenya
- HP EliteBook 1040 G8 Core i7 16GB RAM 512GB SSD 11th Gen: https://techatfirstcall.com/product-details.php?slug=hp-elitebook-1040-g8-core-i7-16gb-512gb-11th-gen-laptop-kenya
- HP EliteBook 840 G6 Core i5 16GB RAM 512GB SSD 14" FHD: https://techatfirstcall.com/product-details.php?slug=hp-elitebook-840-g6-core-i5-16gb-ram-512gb-ssd-14-fhd-laptop
- HP 15 Core i7 12th Gen 16GB RAM 512GB SSD 15.6" FHD: https://techatfirstcall.com/product-details.php?slug=hp15-i7-16gb-ram-512ssd-12th
- HP 250 G10 Core i7-1355U 8GB RAM 512GB SSD 15.6" FHD: https://techatfirstcall.com/product-details.php?slug=hp-250-g10-intel-core-i7-1355u-8gb-512gb-ssd-15-6-fhd-freedos-kenya
- HP 250R G10 Core 5 120U 8GB RAM 512GB SSD 15.6" (New): https://techatfirstcall.com/product-details.php?slug=hp-250r-g10-intel-core-5-120u-8gb-512gb-ssd-15-6-fhd-freedos-kenya
- Lenovo V14 G5 IRL Core 7 240H 16GB RAM 512GB SSD 14" FHD: https://techatfirstcall.com/product-details.php?slug=lenovo-v14-g5-irl-intel-core-7-240h-laptop-16gb-ram-512gb-ssd-14-fhd-nairobi
- NEC VersaPro Core i5 11th Gen 8GB RAM 256GB SSD: https://techatfirstcall.com/product-details.php?slug=nec-versapro-core-i5-11th-gen-8gb-256gb-ssd-laptop-kenya
- HP Compaq 8200 Desktop Intel Core i3 4GB RAM 500GB HDD: https://techatfirstcall.com/product-details.php?slug=hp-compaq-8200-desktop-intel-core-i3-4gb-ram-500-HDD
- HP ProDesk 405 G6 SFF AMD Ryzen 7 8GB RAM 256GB SSD: https://techatfirstcall.com/product-details.php?slug=hp-prodesk-405-g6-sff-amd-ryzen-7-8gb-ram-256gb-ssd-2gb-graphics-in-kenya
- HP Elite Slice G2 Core i5 8GB RAM 256GB SSD Touch Mini Desktop: https://techatfirstcall.com/product-details.php?slug=hp-elite-slice-g2-core-i5-8gb-ram-256gb-ssd-touch-mini-desktopin-kenya
- HP 24-Inch Edge-to-Edge Full HD IPS Monitor: https://techatfirstcall.com/product-details.php?slug=hp-24-inch-edge-to-edge-monitor-black-and-silver-color-in-kenya
- HP 965 4K Streaming Webcam: https://techatfirstcall.com/product-details.php?slug=hp-965-4k-streaming-webcam-ultra-hd-webcam-with-built-in-microphone-for-video
- HP FM520A Wireless Mouse: https://techatfirstcall.com/product-details.php?slug=hp-fm520a-wireless-black-mouse-2-4ghz-ergonomic-precision-mouse
- HP 320M Wired USB Mouse: https://techatfirstcall.com/product-details.php?slug=HP-320m-wired-usb-mouse-1200-dpi-optical-mouse-plug-play
- USB-C Multiport Hub Adapter 8-in-1 with HDMI: https://techatfirstcall.com/product-details.php?slug=usb-c-multiport-hub-adapter-8-in-1-with-hdmi-gigabit-ethernet-usb-3-0-sd-micr
- Dahua Face Recognition Access Control Terminal: https://techatfirstcall.com/product-details.php?slug=dahua-asi3214a-w-face-recognition-biometric-access-control-terminal-in-kenya
- Dahua 4MP Smart Dual Light IP Camera: https://techatfirstcall.com/product-details.php?slug=dahua-dh-ipc-b1e49-a-il-4mp-ip-camera-vat
- Dahua 4 Channel 8MP PoE NVR (DHI-NVR1104HS-P-S3/H): https://techatfirstcall.com/product-details.php?slug=dahua-dhi-nvr1104hs-p-s3-h-4-channel-8mp-poe-nvr
- Dahua DH-AC12 AC1200 Dual-Band WiFi Router: https://techatfirstcall.com/product-details.php?slug=dahua-dh-ac12-ac1200-dual-band-wifi-router-uk-kenya
- Dahua Cat6 UTP Cable 305M: https://techatfirstcall.com/product-details.php?slug=dahua-dh-pfm9201-6un-pure-copper-cat6-utp-cable-in-kenya
- Dahua 65-Inch 4K Interactive Whiteboard LCH65-MC410-B-S2: https://techatfirstcall.com/product-details.php?slug=dahua-lch65-mc410-b-s2-65-inch-4k-interactive-whiteboard
- Dahua 75-Inch 4K Smart Interactive Whiteboard LCH75-MC410-B-S2: https://techatfirstcall.com/product-details.php?slug=dahua-75-inch-4k-smart-interactive-whiteboard-lch75-mc410-b-s2-in-nairobi
- Epson 664 Ink Bottle Cyan: https://techatfirstcall.com/product-details.php?slug=epson-664-ink-bottle-cyan-vat
- Original Brother BT-5000M Magenta Ink Bottle: https://techatfirstcall.com/product-details.php?slug=original-brother-bt-5000m-magenta-ink-bottle-for-brother-ink-benefit-tank-printe
- Original Brother BT-5000Y Yellow Ink Bottle: https://techatfirstcall.com/product-details.php?slug=original-brother-bt-5000y-yellow-ink-bottle-for-brother-ink-benefit-tank-printer
- Original Epson T08G1 Black High-Yield Ink Cartridge: https://techatfirstcall.com/product-details.php?slug=original-epson-t08g1-black-high-yield-ink-cartridge-for-epson-workforce-enterpri
- Brother BT-D60BK Black Ink Bottle: https://techatfirstcall.com/product-details.php?slug=Brother%20BT-D60BK%20Black%20Ink%20Bottle%20%E2%80%93%20Genuine%20Brother%20High%20Yield%20Ink
- Epson C5000 Compatible Yellow Ink Cartridge: https://techatfirstcall.com/product-details.php?slug=epson-c5000-compatible-yellow-ink-cartridge-for-high-quality-color-printing-with
- Epson Maintenance Tank C9371: https://techatfirstcall.com/product-details.php?slug=epson-maintenance-tank-ink-collection-unit-model-c9371-lm3-mb1
- Poly Voyager Free 60+ UC True Wireless Bluetooth Earbuds: https://techatfirstcall.com/product-details.php?slug=poly-voyager-free-60-plus-uc-wireless-bluetooth-earbuds-in-kenya
- MetaShot Cricket Console: https://techatfirstcall.com/product-details.php?slug=metashot-cricket-console-interactive-cricket-game-for-tv-mobile-pc

## Payment & Delivery

- **Payment**: M-Pesa STK push, M-Pesa Paybill/Till, cash on delivery (Nairobi), bank transfer, and card payments at the store. Corporate/institutional LPO purchases accepted.
- **Pickup**: Same-day pickup at the store (before 3 PM) with zero pickup fee.
- **Delivery**: Shipping across Kenya (Nairobi, Mombasa, and nationwide).
- **Returns**: 6-day return window on defective and non-defective products, zero restocking fees, refunds processed in ~5 business days. Full policy: https://techatfirstcall.com/returns-policy.html

## Authorized Dealer & Partner Brands

DAHUA, HIKVISION, Apple, HP, Lenovo, Starlink

## Why Choose First Call Technology

1. **One-Stop IT Partner**: From CCTV to websites — every technology need under one roof.
2. **Certified & Experienced**: Authorized Dahua and Hikvision distributor with certified technicians.
3. **Local Nairobi Expertise**: Deep knowledge of Kenya's business environment and infrastructure challenges.
4. **Rapid Response Support**: Field engineers on-call across Nairobi for quick installations and emergency repairs.
5. **Competitive Pricing**: Transparent, fair pricing with no hidden costs. Detailed quotations before any work begins.
6. **Trusted by 500+ Clients**: From SMEs to large enterprises, government offices to residential estates.

## Contact Information

- **Phone**: +254 742 407938
- **WhatsApp**: +254 742 407938
- **Email**: info@techatfirstcall.com
- **Website**: https://techatfirstcall.com
- **Address**: Swaminarayan Nagar, Langata Link Road, Next to Carnivore, Nairobi, Kenya

## Business Hours

- Monday - Saturday: 8:00 AM - 6:00 PM
- Sunday: Closed

## Service Area

We serve clients across Nairobi, Mombasa, and throughout Kenya, with growing operations in East Africa.

## Leadership

**Ravindrakumar Vaghjiyani** — Founder & Managing Director
With over 15 years of experience in IT infrastructure, security systems, and technology consulting in Kenya, Ravi leads First Call Technology with a hands-on approach. His expertise spans CCTV, networking, enterprise security, and digital transformation.

## Key Pages

- Home / Products: https://techatfirstcall.com/
- About Us: https://techatfirstcall.com/about.php
- Services: https://techatfirstcall.com/services.php
- FAQ: https://techatfirstcall.com/FAQ.html
- Order Tracking: https://techatfirstcall.com/order.html
- Returns Policy: https://techatfirstcall.com/returns-policy.html
- Sitemap: https://techatfirstcall.com/sitemap.xml